Conditions of Use

Conditions of Use & Trademarks

Return Policy
If you receive a repaired item, and it fails under warranty, please contact us via email under kontakt@portatronics.de. We provide warranty repairs only on the specific components that were originally repaired and still deemed under warranty. If portatronics receives a repaired item and finds that additional repairs are needed, the customer will be contacted with an additional quote.

Non-Defective Returns: You may return an item within 30 days of shipment for a full refund. There are no returns after 30 days. Some items are not eligible for return. Shipping charges are not refundable, and we do not pay for return shipping or international customs/duties.

If you do find yourself with an item you wish to return, please review our complete Return Policy.

Warranty Information
You are entitled to the manufacturer's limited express warranty, if any, that accompanies the product. portatronics makes no additional or independent warranty. All warranty claims must be made through the product manufacturer, not through portatronics.

All products sold as REFURBISHED are sold "AS IS" unless otherwise stated. If a portatronics warranty is stated, portatronics will repair or replace, at our option, the REFURBISHED product containing manufacturing defects so long as the product is returned in its original shipping materials to portatronics within the warranty period. Service by a non-approved technician voids portatronics warranty. If portatronics accepts product for repair of manufacturing defect, but discovers that the problems are unrelated to manufacturing defects, or caused through service by a non-approved technician, buyer agrees to pay portatronics € 75.00 per hour for such repairs. No merchandise will be accepted for repair or replacement without prior Return Merchandise Authorization (RMA). To obtain an RMA number please contact us by email.

portatronics disclaims all express or implied warranties regarding the merchantability and fitness of the products you have purchased for any particular purpose. portatronics makes no warranties that the products you have purchased are compatible with any particular software or non-portatronics equipment. portatronics is not responsible for any damage, problems, or data loss resulting from software, hardware failure, or non-portatronics equipment placed by Customer on portatronics product.

The maximum liability for all direct damages, if any, shall be limited to an amount not to exceed the purchase price of the product.

Errors and Omissions
portatronics makes every effort to ensure the accuracy of the information published in our advertisements and on our web site. portatronics makes no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided "as is" without warranty of any kind.

If an error is made and a product is listed at an incorrect price, portatronics shall maintain the right to refuse or cancel any orders placed at the incorrect price. Products and packaging depicted may differ from stock available time of shipment. We reserve the right to substitute equivalent items.

portatronics Standard Terms of Sale
All sales are subject to the following terms and conditions:

Customer Acknowledgment.
Customer acknowledges agreement with these Terms of Sale by the placement of an order to purchase a Product from portatronics.

All Sales Made In Bonn Germany.
All sales shall be deemed made in the State of Bonn Germany., regardless of the location of the Customer.

The Customer agrees that any dispute with portatronics arising out of the Customer's purchase from portatronics shall be brought by the Customer exclusively in the state or federal courts situated in the State of Kansas; and the Customer hereby agrees that such venue is appropriate and that portatronics's agreement to sell and deliver products to the Customer is dependent on this provision.

Purchase Price.
(a) Prices are listed in portatronics's advertisements and web site, and are subject to change without notice. Prices for certain governmental, corporate, and institutional customers may be set forth in a bid or other written agreement between the parties.

(b) Payment is due before shipment.

(c) portatronics collects sales and use taxes for sales shipped to Bonn Germany. portatronics shall not be liable for handling or customs charges for shipments outsideof Germany.

Shipping Terms.
portatronics will arrange payment for shipping with the carrier, but such costs are the responsibility of Customer. For any products sold that are damaged, lost, or stolen by carrier in transit to Customer, an insurance claim must be submitted to the carrier, not to portatronics. portatronics is not responsible or liable for loss or resulting damage due to carrier's negligence or theft. Delivery times are estimates only and portatronics shall not be liable for delays. Orders that are refused will be charged a 15% restocking fee.

Vendor License Agreements.
Customer agrees to abide by all license provisions or end user agreement imposed by the manufacturer or publisher.

International.
Products sold by portatronics, including equipment and software, may be exported from the United States only in accordance with the Export Administration Regulations. Diversion contrary to United States law is prohibited. Customer warrants and represents that it is eligible to receive Products under United States law and agrees to abide by any export or re-export restrictions imposed by the manufacturer or publisher.

Exclusive Agreement.
These Terms of Sale represent the complete and final agreement between the Customer and portatronics for the matters set forth herein, and shall be supplemented only by the prices, quantity, and descriptions set forth in portatronics's invoice for the relevant sale. Terms contained in Customers' purchase orders, offers to buy, terms and conditions, and the like shall have no effect.

Trademarks
portatronics is a unregistered trademark. All other trademarks remain the property of their respective companies. All trademarks and unregistered trademarks are used to the benefit without intent to infringe on the mark holder.

We want you to be satisfied with using our service. These terms are to protect both the buyer and the seller in the event of a problem with your order. If for any reason you are not happy with your purchase from us, please contact us immediately by email kontakt@portatronics.de so that we may remedy the situation.